Returns & Exchanges

At Triona Design, we want you to be completely satisfied with your purchase; if for any reason you are not, you can return your items within 21 days of receipt for a full refund or exchange. Please ensure that all items are returned in their original condition with all tags intact to qualify for a return.

1

Initiate Your Return

Contact our customer service team via email or use our online portal to request a Return Merchandise Authorization (RMA) number.

2

Pack Your Items

Securely place the items in their original packaging, ensuring all labels and tags are attached, and include your completed returns form.

3

Ship the Package

Affix the provided shipping label to your package and drop it off at your nearest authorized postal service or courier collection point.

4

Quality Check and Refund

Once our team inspects the returned goods, we will process your refund or exchange within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing